ECOMMERCE AUTOMATION

Driving Growth with Smarter Email & SMS Automation

Project Brief

This $10 million e-commerce client needed to boost marketing automation revenue while navigating a collaborative process between team members managing different parts of their email ecosystem.

The Goal

Increase revenue through data-driven email and SMS marketing automation by optimizing lifecycle flows, improving message relevance with dynamic content and conditional targeting, and enhancing team collaboration for consistent execution, ultimately driving sustainable growth across key touchpoints in the customer journey.

The Approach

We created a strategic plan that everyone could get behind. Our team fine-tuned send timing based on actual engagement patterns, updated trigger conditions, implemented smarter targeting through improved conditional splits, added dynamic content for greater relevance, and strategically repositioned high-performing emails based on 30-day user behavior.

The Results:

+17%

Overall revenue increased by 17% year-over-year

75%

Flow-based marketing generated nearly 75% of attributed revenue

+20%

Their welcome series emails improved by nearly 20%

+29%

Browse abandonment messages performed 29% better

+263%

SMS welcome series showed an impressive 263% growth

+324%

Customer thank you flows improved by an incredible 324%

+353%

Winback messages to previous customers saw a massive 353% increase

What's Next

We’re currently putting the finishing touches on brand new graphics and templates through a collaborative review process. The best part? These numbers came before the visual refresh, suggesting even better performance ahead!

The Lesson

Data-driven flow optimization outperforms one-off campaigns when it comes to sustainable revenue growth. This client’s exceptional results with retention efforts (just look at those winback and thank you numbers!) shows how powerful targeted automation can be.